CUSTOMER SERVICE FEEDBACK FORM
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Customer Name :
Date:
Service Type:
1. OVERALL EXPERIENCE - How satisfied are you with the service you received?
🤩 Excellent
😊 Very Good
🙂 Good
😐 Fair
😞 Poor
2. WAS YOUR ISSUE RESOLVED?
🎉 Yes, completely
🔧 Partially
❌ No
3. HOW EASY WAS IT TO REACH OUR TEAM?
🚀 Very Easy
👍 Easy
⚖️ Neutral
🧗 Difficult
🧱 Very Difficult
4. DID OUR TEAM KEEP YOU INFORMED THROUGHOUT THE PROCESS?
💯 Always
🕒 Most of the time
🌓 Sometimes
🌘 Rarely
🚫 Never
5. PLEASE RATE THE FOLLOWING ASPECTS OF OUR SERVICE
Aspect
Excellent 🤩
Very Good 😊
Good 🙂
Fair 😐
Poor 😞
Professionalism & Courtesy
Responsiveness
Product Knowledge
Clarity of Communication
Timeliness of Service
Resolution of Your Request
6. BASED ON YOUR EXPERIENCE, HOW LIKELY ARE YOU TO RECOMMEND OUR SERVICES? (0-10)
😟 Not at all Likely
Extremely Likely 🥰
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7. COMMENTS OR SUGGESTIONS
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